Returns

Returns

We have a 7-day return policy.   To be eligible for a return, you first need to submit a return authorization request to us at:  "returns@joliekai.com"  and include the reason for your return.  The item(s) must be unused and in their original condition and packaging with tags still attached. We do not accept returns for underwear.  A flat fee of $5 will be charged for return shipping. 

To complete your return, email us at:   "returns@joliekai.com" and write "Return Authorization Request"  in the subject line.  Once we have received and reviewed your return request and authorized the return we will email you a return shipping label. 

We reserve the right to refuse a return that is not in its original condition and/or appears to be worn.  We also reserve the right to refuse a return if it has been sent after 7-days from day of receipt.

Additional non-returnable items:
- Gift cards


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:   "info@joliekai.com"


Exchanges (if applicable)

We only replace items if they are defective or damaged and only if a replacement is available. If you need to exchange it for the same item, send us an email at: "returns@joliekai.com"


Gifts

The recipient must follow the same policy for regular returns.  We will issue a refund to the original payment for the gift.


Return Shipping

If you are eligible for a return we will send you a return shipping label.

A flat fee of $5 will be charged for return shipping. Shipping costs are non-refundable.