Returns

Returns

We have a 7-day return policy.   To be eligible for a return, you first need to submit a return authorization request to us at:  "returns@joliekai.com"  and include the reason for your return.  The item(s) must be unused and in their original condition and packaging with tags still attached. We do not accept returns for underwear. 

To complete your return, email us at:   "returns@joliekai.com" and write "Return Authorization Request"  in the subject line.  Once we have received and reviewed your return request we will issue you a return authorization code. 

We reserve the right to refuse a return that is not in its original condition and/or appears to be worn.  We also reserve the right to refuse a return if it has been sent after 7-days from day of receipt. 

The customer is responsible for return shipping costs and delivery confirmation.  We strongly encourage you to use a trackable shipping service or purchasing shipping insurance.


Additional non-returnable items:
- Gift cards


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:   "info@joliekai.com"


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged and only if a replacement is available. If you need to exchange it for the same item, send us an email at: "returns@joliekai.com"


Gifts

The recipient must follow the same policy for regular returns.  We will issue a refund to the original payment for the gift.


Return Shipping

To return your product, you should mail your product to:

Jolie Kai, 641 "S" Street NW, Suite 4031, Washington DC 20001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We don’t guarantee that we will receive your returned item and we are not responsible for items that are lost in shipping and therefore strongly encourage you to use a trackable shipping service or purchasing shipping insurance.